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World Tourism Day 2023

At the very heart of Tourism lies the Hospitality industry, on the occasion of World Tourism Day 2023 we focus our attention on its indispensable role in driving tourism growth and in shaping the travel experience

Hospitality encompasses the art of welcoming and taking care of travellers, providing them with comfortable accommodation, exceptional service, and a memorable experience. From hotels, resorts, and restaurants to tour operators, travel agencies, and cruise lines, the hospitality industry plays a critical role in creating an inviting and enriching environment for tourists. One of the first things that one books while planning a holiday is a good hotel. In fact sometimes, a good hotel/ resort is the reason why one travels to a specific destination. “The Hospitality industry holds a crucial position in the realm of tourism, particularly when it comes to major events such as the G20 summit. It functions as the primary conduit for travellers, offering a comprehensive array of services including accommodation, fine dining, entertainment, and immersive guest experiences. The hospitality sector's significance transcends the mere provision of a comfortable stay; it is a pivotal player in shaping the impressions and encounters of visitors, thereby making a substantial contribution to India's reputation as a top-tier tourist destination and a thriving business hub,” says Abhishek Sadhoo, General Manager, Shangri-La Eros New Delhi.

Abhishek Sadhoo, General Manager, Shangri-La Eros New Delhi

Further elaborating the role of the hospitality sector in providing much more than a stay option, Rajneesh Kumar, General Manager, Courtyard by Marriott Aravali Resort says, “One of the key contributions of the hospitality sector has been its ability to transform travel into a holistic experience rather than a mere journey from one place to another.”

Modern travelers are seeking more than just a place to stay; they crave immersive and authentic experiences. Consequently, hotels and resorts have started to reflect this shift by becoming destinations in themselves. “At Courtyard by Marriott Aravali Resort, for instance, we recognize the changing dynamics of the hospitality industry. We've transformed our property into a destination that not only serves as a place to stay but also as a hub for memorable experiences. Our resort, nestled amidst the serene Aravali Hills, offers travelers a unique blend of natural beauty and modern amenities. It has become a magnet for tourists looking to escape the urban hustle and enjoy a peaceful retreat,” Kumar further adds.


Rajneesh Kumar, General Manager, Courtyard by Marriott Aravali Resort

In essence, the hospitality industry's contribution to tourism growth lies in its ability to provide travelers with more than just accommodation; it offers them a chance to create lasting memories and immerse themselves in the local culture and environment. This shift towards experiential travel has undoubtedly been a driving force behind the recent surge in tourism.


Another key aspect of hospitality is its ability to facilitate cultural exchange between visitors and locals. Hotels and resorts serve as ambassadors of local traditions, providing tourists with insights into cultural heritage, customs, and cuisine. Through immersive experiences, travelers gain appreciation for diverse cultures, fostering intercultural understanding and promoting peace and harmony amongst nations. This definitely helps in bridging the gap between people and countries.

In recent years, sustainable tourism has gained traction, with an increasing emphasis on environmental conservation and responsible travel. The hospitality industry plays a crucial role in promoting sustainable practices by implementing eco-friendly initiatives and encouraging guests to engage in responsible behaviors. From conserving water and energy to promoting local suppliers and supporting community initiatives, hotels and resorts are instrumental in protecting the natural and cultural resources of tourist destinations.

In a concerted effort to diminish its carbon footprint, Shangri-La Eros New Delhi has implemented cutting-edge energy-efficient systems while taking decisive strides to curtail the use of single-use plastics and diligently manage waste. “A cornerstone of our sustainability endeavour is the "Rooted in Nature" programme, a pioneering initiative that underscores the hotel's unwavering dedication to sustainable culinary practices. This forward-thinking programme revolves around the sourcing of local, organic ingredients, thereby supporting local farmers and significantly reducing food waste through ingenious menu planning,” explains Sadhoo.


Moreover, Shangri-La Eros New Delhi goes the extra mile by actively engaging in awareness campaigns and promoting the vibrant local culture and heritage through a variety of Food and Beverage programs. This multifaceted approach to sustainability not only serves to minimise our environmental impact but also imbues our guests' experiences with an authentic taste of India's bountiful legacy, adding depth and richness to their stay.

As we celebrate World Tourism Day 2023, it is vital to recognize the significant role that the hospitality industry plays in promoting and sustaining tourism. By providing exceptional services, supporting economic growth, facilitating cultural exchange, promoting sustainability, and embracing innovation, it remains an integral force in shaping memorable travel experiences.


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